A passionate leader with proven experience guiding the success of multiple hotels and food & beverage concepts in Asia. Accomplished professional with expertise in increasing market share and revenues, who can transform under-performing operations. Strong background in business development, human resources, public relations, brand positioning and marketing.
Overseeing 10 operating three to five star hotels in Southern Vietnam from development phase to operations. Responsible for executing hotel management agreements using owner relationships and directing required corporate office support. Driving key performance Indicators & customer’s satisfaction. Support AccorHotels development teams to captivate potential owners and investors for expansion of brand networks in Vietnam.
Responsible for the governance of the Pullman brand for Upper Southeast Asia & Northeast Asia. Participate in regional brand management committees led by global brand division. Lead the regional guest experience team to uplift guest experience. Development of Pullman brand markers by working with sub-regional teams to drive hotels' compliance.